Returns / Claims

Case No.Case TypeDate IssueDate CompleteBuyer IDProblemDescriptionResultProgressOrigin
1Damage29 Nov 201530 Nov 2015Su***** Sam*****received brokenBuyer living in rural area which took delivery a week, we unsure what happened during delivery but it is what it is, claim successfulClosedDirect Buyer
2Mismatch29 Dis 201530 Dis 2015mh*******mismatchmistake from our teamclaim successfulClosedLelong.my
3Faulty / Factory Defect8 Jan 201613 Jan 2016mo********underperforming,fast charge an dischargeclaim successful ClosedLelong.my
4Faulty / Factory Defect28 Dec 20155 Jan 2016Da** Da****underperformingtouch malfunctionclaim successfulClosedDirect Buyer
5Faulty / Factory Defect30 Jan 201612 Feb 2016Ha*****underperformingnew battery did not hold chargeclaim successfulclosedLelong.my
6Faulty / Factory Defect15 Feb 201616 Feb 2016Kh******defectivedefective on itemclaim successfulclosedlelong.my
7Faulty / Factory Defect25 Feb 201627 Feb 2016Ham**********underperformingfast drainclaim successfulclosedLelong.my
8Mismatch8 Mac 201612 Mac 2016Usa*******mismatchmistake from out teamclaim successfulclosedLelong.my
9Mismatch30 Mac 20164 April 2016lof**wrongly orderbuyer didn;'t understand our description and didn't contact us before purchaseif item in original packaging, we accept exchangeclosedLelong.my
10Adapter not charging on dell adapter2 April 20164 April 2016Mirashini - mirashini.v@gmail.comunderperformingreplace new, buyer did not return our faulty adapte, identity will be revealed 🙁claim successful, we replace new the day after closedLelong.my
11Faulty/Factory Defect5 April 20167 April 2016Mar***underperformingexchangeclaim successfulclosedDirect Buyer
12Faulty15 April 201615 April 2016Mil****underperformingexchangeclaim successfulclosedLelong.my
13Check to be Power cord faulty11 May 201621 May 2016fit******technical issuesbuyer need to do some basic checking before claiming a product is faultynot requiredclosedlelong.my
14Claim to be fast drain25 Mar 20163 April 2016Nur***another misunderstood buyer, estimated for 3 hour ++ and can last 2 hour ++ is a normal conditionrejectedrejectedcloseddirect buyer
15Mismatch11 May 201613 May 2016Ros*****we sent a wrong itemreturn exchange and refund on shipping returnclaim successfulclosedLelong.my
16Order a wrong item11 May 201630 May 2016adm***buyer request to exchange after mistakenly place order on LCD Partreturn and buyer request to replace item end of month, not a problem for exchange but bear the additional cost and shipping for not our mistakeon goingopenLelong.my
17Faulty15 May 2016on goingche*********wait for the buyer sending backno news from buyeron goingopenLelong.my
18Adapter not charging on dell adapter26 May 2016on goingsec*****another case for Dell Adapter which not recognizing replacement partwaitin for buyer reply to our solutionon going openLelong.my
19faulty27 May 201629 May 2016mad******underperformingreturn and exchangeclaim succesfullclosedLelong.my
20faulty26 May 201630 May 2016riy****underperformingreturn and exchangeclaim succesfullclosed11street.my

To return a product at atozcs.net, please read our instruction and Fill in the return Form , we’ll contact you back through the email.

In case you received wrong products due to our mistake, please contact our customer service (feedback [at] atozcs [dot] net) for exchange or refund. We will make exchange or refund arrangement after goods are returned. We try our best to deliver your desired products as soon as possible. 

Defective product(s)
1.All our products have one week, 1 month and 3 month warranty. Which stated at the product listings. Defective products may be replaced if returned within the warranty period, since the date of purchase.     

2. If products do not work properly, please contact our customer service  first to resolve your problem. Do not return goods directly to us without getting an instruct to do so.

3. we’ll need you to supply some pictures about the products you received, and we’ll answer for all our defective goods all through.

4.If the warranty expires or products are misused, it will be declared void.

5.The original shipping, handling charges and return postage will not be refunded if product used after 7 days of usage.

Return Procedure
1.After receiving the products from us, please keep the package properly. It is because they are all necessary to provide if you return defective product(s) in the future.
2.Email our customer service feedback [at] atozcs [dot] net to get an instruction.
 3. Well Package the item and return to us after get an instruction to do so.

Return Form:

[contact_form email=”feedback@atozcs.net” subject=”Claim Request:”]

You may also contact these following lines whichever prefer. We do not entertain call to avoid any miscommunication,  please use any of text messaging service available.

Private Message (Lelong Buyer) :

http://members.lelong.com.my/Auc/Contact/ContactUser.asp?UserID=atozcsdotnet@1

Fb Messenger: https://www.facebook.com/messages/atozcs.net

email us : feedback [at] atozcs [dot] net

Line 1:  0142871121 (SMS/line/whatsapp/viber/telegram)

Line 2: 0137660425 (SMS/Whatsapp)

 

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