Returns / Claims
|Case No.||Case Type||Date Issue||Date Complete||Buyer ID||Problem||Description||Result||Progress||Origin|
|1||Damage||29 Nov 2015||30 Nov 2015||Su***** Sam*****||received broken||Buyer living in rural area which took delivery a week, we unsure what happened during delivery but it is what it is,||claim successful||Closed||Direct Buyer|
|2||Mismatch||29 Dis 2015||30 Dis 2015||mh*******||mismatch||mistake from our team||claim successful||Closed||Lelong.my|
|3||Faulty / Factory Defect||8 Jan 2016||13 Jan 2016||mo********||underperforming||,fast charge an discharge||claim successful||Closed||Lelong.my|
|4||Faulty / Factory Defect||28 Dec 2015||5 Jan 2016||Da** Da****||underperforming||touch malfunction||claim successful||Closed||Direct Buyer|
|5||Faulty / Factory Defect||30 Jan 2016||12 Feb 2016||Ha*****||underperforming||new battery did not hold charge||claim successful||closed||Lelong.my|
|6||Faulty / Factory Defect||15 Feb 2016||16 Feb 2016||Kh******||defective||defective on item||claim successful||closed||lelong.my|
|7||Faulty / Factory Defect||25 Feb 2016||27 Feb 2016||Ham**********||underperforming||fast drain||claim successful||closed||Lelong.my|
|8||Mismatch||8 Mac 2016||12 Mac 2016||Usa*******||mismatch||mistake from out team||claim successful||closed||Lelong.my|
|9||Mismatch||30 Mac 2016||4 April 2016||lof**||wrongly order||buyer didn;'t understand our description and didn't contact us before purchase||if item in original packaging, we accept exchange||closed||Lelong.my|
|10||Adapter not charging on dell adapter||2 April 2016||4 April 2016||Mirashini - email@example.com||underperforming||replace new, buyer did not return our faulty adapte, identity will be revealed 🙁||claim successful, we replace new the day after||closed||Lelong.my|
|11||Faulty/Factory Defect||5 April 2016||7 April 2016||Mar***||underperforming||exchange||claim successful||closed||Direct Buyer|
|12||Faulty||15 April 2016||15 April 2016||Mil****||underperforming||exchange||claim successful||closed||Lelong.my|
|13||Check to be Power cord faulty||11 May 2016||21 May 2016||fit******||technical issues||buyer need to do some basic checking before claiming a product is faulty||not required||closed||lelong.my|
|14||Claim to be fast drain||25 Mar 2016||3 April 2016||Nur***||another misunderstood buyer, estimated for 3 hour ++ and can last 2 hour ++ is a normal condition||rejected||rejected||closed||direct buyer|
|15||Mismatch||11 May 2016||13 May 2016||Ros*****||we sent a wrong item||return exchange and refund on shipping return||claim successful||closed||Lelong.my|
|16||Order a wrong item||11 May 2016||30 May 2016||adm***||buyer request to exchange after mistakenly place order on LCD Part||return and buyer request to replace item end of month, not a problem for exchange but bear the additional cost and shipping for not our mistake||on going||open||Lelong.my|
|17||Faulty||15 May 2016||on going||che*********||wait for the buyer sending back||no news from buyer||on going||open||Lelong.my|
|18||Adapter not charging on dell adapter||26 May 2016||on going||sec*****||another case for Dell Adapter which not recognizing replacement part||waitin for buyer reply to our solution||on going||open||Lelong.my|
|19||faulty||27 May 2016||29 May 2016||mad******||underperforming||return and exchange||claim succesfull||closed||Lelong.my|
|20||faulty||26 May 2016||30 May 2016||riy****||underperforming||return and exchange||claim succesfull||closed||11street.my|
To return a product at atozcs.net, please read our instruction and Fill in the return Form , we’ll contact you back through the email.
In case you received wrong products due to our mistake, please contact our customer service (feedback [at] atozcs [dot] net) for exchange or refund. We will make exchange or refund arrangement after goods are returned. We try our best to deliver your desired products as soon as possible.
1.All our products have one week, 1 month and 3 month warranty. Which stated at the product listings. Defective products may be replaced if returned within the warranty period, since the date of purchase.
2. If products do not work properly, please contact our customer service first to resolve your problem. Do not return goods directly to us without getting an instruct to do so.
3. we’ll need you to supply some pictures about the products you received, and we’ll answer for all our defective goods all through.
4.If the warranty expires or products are misused, it will be declared void.
5.The original shipping, handling charges and return postage will not be refunded if product used after 7 days of usage.
1.After receiving the products from us, please keep the package properly. It is because they are all necessary to provide if you return defective product(s) in the future.
2.Email our customer service feedback [at] atozcs [dot] net to get an instruction.
3. Well Package the item and return to us after get an instruction to do so.
[contact_form email=”firstname.lastname@example.org” subject=”Claim Request:”]
You may also contact these following lines whichever prefer. We do not entertain call to avoid any miscommunication, please use any of text messaging service available.
Private Message (Lelong Buyer) :
Fb Messenger: https://www.facebook.com/messages/atozcs.net
email us : feedback [at] atozcs [dot] net
Line 1: 0142871121 (SMS/line/whatsapp/viber/telegram)
Line 2: 0137660425 (SMS/Whatsapp)